SHIPPING & RETURNS POLICY
Domestic Shipping (Sri Lanka)
We provide islandwide shipping inside Sri Lanka.
Most orders will ship out within a day of ordering. Your order will be shipped Standard Delivery unless you select an alternative. Once shipped, orders are generally received within 3-5 business days. We do not ship on Saturdays, Sundays, or mercantile holidays.
While we will do all we can to ensure your order is delivered on time, Cliara Essential Oils cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
We try to process orders quickly. If you notice in your shipping confirmation email that you entered an incorrect shipping address, unfortunately, it's too late for us to make a change.
Sri Lanka - Standard Shipping - (3-5 Business Days)
0kg - 1kg = Rs. 250 (Islandwide Flat Fee)
*For extra 1kg added there will be an addition of +Rs.50
Sri Lanka - Next Day Express Shipping - (Order Needs To Be Placed Before 2pm - Excluding Sundays & Mercantile Holidays)
0kg - 3kg = Rs. 550 (Colombo 1 to 15 Only)
*For each kilo above 3kg, there will be an addition of +Rs.80 per kilo
We currently do not handle any international deliveries.
Damaged, defective or incorrect product(s) policy
-Damaged, defective or incorrect product(s) must be reported to us within 14 days of receipt.
-Please email us at firstname.lastname@example.org; include order number, a detailed description and picture of the damaged, defective or incorrect item(s) received.
-Products will be replaced with an identical product (subject to availability) free of charge or refunded, whichever is preferred.
Electric Aroma Diffuser Warranty
Our Electric Aroma Diffuser is covered with a 1 year manufacturer warranty. This means if the diffuser stalls working due to a manufacturer defect at any time from 1 year from the date of purchase (invoice date), it will be replaced for an equivalent working model free-of-charge. We will also handle the shipping for you free-of-charge.
While we test each diffuser individually at our factory, very rarely you may come across with a device which may have a manufacture defect. If this happens, please do not worry. Please email us on email@example.com; include order number, a detailed description and a short video clip of the defective device.
Our Electric Aroma Diffuser warranty is offered only for manufacturer defects and not for usage damages. Please do not use synthetic fragrances (synthetic chemicals) with this aroma diffuser as it can damage the device. Only use with 100% pure essential oils. The warranty is not provided if the device has used synthetic fragrances or chemicals.
Jade Roller Exchange Restriction
Please kindly note we do not approve exchanges for the Jade Facial Roller, unless it is a manufacturing defect. If you do encounter a manufacturing defect for this product, please report it to us within 14 days of receipt.